Unified Communications (UC) has become a popular acronym in the communications industry in recent years. As a result of the current conditions, businesses have been forced to devise new methods of communicating and staying in touch with their stakeholders, including employees, customers, vendors, and others.
Due to the sheer ease and accessibility of Digital Transformation, individuals are adopting new technologies like Unified Communications. The ease with which UC users can communicate has facilitated teamwork. Companies that recognized the benefits of digital transformation quickly implemented it throughout their operations.
1. Enhances current procedures
To fully grasp the benefits of UC, decision-makers must look beyond typical phone calls to the whole range of business interactions. When evaluating how well employees use all of these communication platforms, the benefits or errors of unified communications installation become obvious. Consequently, firms should ensure that their staff has the appropriate UC tools.
By providing an integrated platform where all these applications are used in a single, unified context, UC may handle communications difficulties in new and innovative ways. When firms implement Unified Communications (UC), they are able to use multiple communications platforms simultaneously and interchangeably, allowing their staff to work together more efficiently.
Employees can operate the same manner irrespective of the endpoint, operating system, location, or network used to access the platform, thanks to UC’s consistent UX. If a company’s top executives believe that the way they currently manage communications is hampering employee and operational productivity, then it requires UC. Modern unified communications (UC) solutions enhance the quality of communications.
2. Better collaboration and engagement with a single point of contact
VoIP, voicemail, voice messaging services, instant messengers, and social media handles are all part of Unified Communications. There’s no need to go back and forth between systems anymore.
Employees were forced to work from home after restrictions and lockdowns were announced. Employers stayed in touch with coworkers, customers, vendors, and other stakeholders thanks to UC. It was a major factor in helping firms carry out their business continuity and resilience plans.
Since it uses the cloud, cloud-based unified communications can also support offices located in other countries. All they want is a fast internet connection to be able to use the cloud services. Companies may save a lot of money on infrastructure, capital expenditure, and other expenses by permitting remote working that crosses geographical boundaries.
3. Improve productivity of your employees
Given that all employees make use of communications tools, this is where UC makes the most of its influence. The primary catalyst for internal communication is present, which allows employees to observe their coworkers’ current condition in real-time.
Location, call status, and ability to communicate are all examples of status information that can be included. Employees can choose the optimal channel of communication for the assigned task since they know which modes and team members are available. In today’s mobile and remote workforce, employees benefit from unified communications by being able to function successfully from the corporate office or a remote location.
4. Enhance the organization’s responsiveness
A company’s productivity will rise if its employees and teams are both more productive as well. UC’s strategic value is reflected in organizational agility, as the results have a multiplicative effect on the firm as a whole. However, in order to see the value of unified communications for the company, management must look at UC from all angles, not just the IT department.
Although management may simply see communications as a means to an end, the UC value proposition will resonate if it can be proved to enhance productivity, streamline procedures, and improve business outcomes. Competitiveness necessitates business agility in all areas, and management will encourage efforts that help achieve this goal.
5. Possibility of customizability and expansion
Your business’s specific requirements can be met with unified communications. You have the option to pick and select which features you want and which ones you don’t. Just pay for the things you need and save money on the ones you do not. You can pick a plan based on your company’s size and industry. You have the option to change plans if you believe a different one would provide you with more value in the long run.
Scalability and flexibility are helpful in growing or contracting an organization. With Unified Communications, it’s easy to grow, shrink, or relocate.