Generative AI in Microsoft’s Customer Service and Support: Learnings from Microsoft’s successful deployment of Copilot to Customer Service and Support (CSS)

Discover how @Copilot in Dynamics 365 Customer Service helped agents experience a 9% faster First Response rate, a 12-16% decrease in Average Handle Time, and an overall increase in case resolutions without peer assistance. DM us when you are ready to create a more secure and efficient remote work environment with Copilot.

Generative AI in Microsoft’s Customer Service and Support: Learnings from Microsoft’s successful deployment of Copilot to Customer Service and Support (CSS)

Discover how @Copilot in Dynamics 365 Customer Service helped agents experience a 9% faster First Response rate, a 12-16% decrease in Average Handle Time, and an overall increase in case resolutions without peer assistance. DM us when you are ready to create a more secure and efficient remote work environment with Copilot.

The seven pillars of modern AI development: Leaning in to the era of custom copilots

Thanks to custom copilots, there are many efficient ways to capture and retrieve institutional knowledge with generative AI. Azure AI Studio is where your developers build them. Ready to break ground? Read this blog for seven pillars to think about when building custom copilots. Tell us in the comments if you’d like to learn more about Azure AI Studio from one of our consultants; or, how we can support your Azure migration. @Microsoft Azure

Generative AI in Microsoft’s Customer Service and Support: Learnings from Microsoft’s successful deployment of Copilot to Customer Service and Support (CSS)

Discover how @Copilot in Dynamics 365 Customer Service helped agents experience a 9% faster First Response rate, a 12-16% decrease in Average Handle Time, and an overall increase in case resolutions without peer assistance. DM us when you are ready to create a more secure and efficient remote work environment with Copilot.

The seven pillars of modern AI development: Leaning in to the era of custom copilots

Thanks to custom copilots, there are many efficient ways to capture and retrieve institutional knowledge with generative AI. Azure AI Studio is where your developers build them. Ready to break ground? Read this blog for seven pillars to think about when building custom copilots. Tell us in the comments if you’d like to learn more about Azure AI Studio from one of our consultants; or, how we can support your Azure migration. @Microsoft Azure