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Compliance & Regulatory Services
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Data Backup & Recovery Overview
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Data / Voice / Connectivity
Data / Voice / Connectivity Overview
Internet & Wireless Networks
Sd-Wan
Phone Systems
Unified Communications
Business Risk Assesments
Business Risk Assessments Overview
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Cloud Readiness Assessment
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Wireless Assessment
It Downtime Calculator
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Compliance Review
IT Protects & Supports
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Co-Managed Services
Remote Workforce
IT Procurement Services
Structured Cabling
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DCACI
DCUCD
SD-WAN
SDA
ISE
Meraki
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ISE
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Role and Responsibility
Handling, resolving and keeping track of service requests through ticketing system.
Install, configure, administer and maintain IT equipment.
Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
Install, manage, and support Windows Operating Systems and Mobile device management.
Setting up of the end users profiles for applications.
Assisting/ advising end user in data backup if required.
Perform software upgrades/patches on systems.
Role and Responsibility
Vendor management, ordering of equipment ( hardware and peripherals)
Interfacing with 3rd Parties to resolve support issues
MDM Software
Remote Access, VPN & VDI
Basic networking fundamentals
Jira and/or ServiceNow Ticketing System
Video Conferencing, ideally using Zoom Technology
Cloud and on-premise bespoke application support
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